Returns & Exchanges

At TONI&GUY SHOP, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the specific items you wish to return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original packaging, ensuring all seals are intact to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.