Frequently Asked Questions
Everything you need to know about your TONI&GUY hair care journey.
Are your products 100% authentic?
Yes, as the official TONI&GUY shop, we guarantee that every product sold is 100% authentic and sourced directly from our professional manufacturing facilities.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express delivery options which arrive within 1-2 business days depending on your location.
What is your return policy for hair products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer professional advice on which products to choose?
Absolutely. You can use our online 'Hair Quiz' or contact our customer support team to receive personalized recommendations based on your hair type and styling goals.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.